How do I know if my gaming has become a problem?

If you're spending beyond your budget, chasing losses with bigger bets, unable to stop playing, or having conflicts with family over gaming — these are signs of problem gambling. Try our self-assessment quiz to find out more.

Will my account balance be lost if I activate self-exclusion?

No — when Self-Exclusion is active, your account balance remains fully secure. Once the exclusion period ends, you can withdraw your funds as normal.

Can I increase my deposit limit after setting it?

Deposit limit reductions take effect immediately. However, increasing your limit requires a 72-hour waiting period — this is intentional, to prevent impulsive decisions.

Can my child use bdjeli?

Absolutely not. bdjeli is strictly for users aged 18 and above. Age verification and KYC are mandatory during registration. Any account found to belong to a minor is closed immediately.

Where can I go for help?

Email us anytime at support@bdjeli.bet or use our live chat. Our dedicated team is always on hand for responsible gaming queries.

bdjeli | Responsible Gaming — Play Safe and Stay in Control

What Is Responsible Gaming and Why It Matters

At bdjeli, we see gaming as a form of entertainment. But like any entertainment, online betting and gaming has its limits. Responsible gaming means playing within your financial means, your time, and your mental well-being — never out of impulse or to chase losses.

Online gaming is growing rapidly in Bangladesh, and bdjeli wants every user to enjoy the platform safely and responsibly. Our responsible gaming policy isn't just words on paper — it's a genuine commitment to our users.

            Keep in mind: bdjeli is meant to be enjoyed. If you ever feel like things are getting out of hand, use our responsible gaming tools right away or reach out to us at support@bdjeli.bet.
          

A healthy gaming lifestyle means playing within a set budget, spending quality time with family and friends, staying focused on other hobbies and responsibilities, and being aware of the signs of irresponsible gaming.

Recognizing the warning signs

People often don't realize when their gaming habits are becoming a problem. Watch out for these warning signs:

Financial warning signs

Betting beyond your means or borrowing money to play.
Chasing losses by placing bigger bets.
Diverting money from bills, rent, or essential expenses to fund gaming.
Hiding how much money is being spent on gaming.

Behavioral warning signs

Being unable to stop playing, or repeatedly failing to stay away despite trying.
Feeling restless, irritable, or anxious when not playing.
Spending less time with family and friends.
Difficulty focusing on work or studies.

Emotional Signals

Finding joy only in gaming and losing interest in everything else.
Lying or being secretive about gaming.
Feeling down or empty when taking a break from gaming.

If you notice two or more of these signs in yourself, please reach out to us directly right now. Asking for help isn't a weakness — it takes courage.

Our responsible gaming tools

Bdjeli gives every user full control over their gaming. The following tools are available directly from your account settings:

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once the limit is reached, deposits will be automatically blocked.

Loss Limit

Set the maximum amount you're willing to lose in a given period. Once that limit is reached, play will stop automatically.

Session Time Limit

Set how long you want to play in a single session. When the time is up, your account will be logged out automatically.

Reality Check

You'll receive periodic pop-up notifications reminding you how long you've been playing and how much you've won or lost.

Cooling-Off Period

Take a voluntary break from 1 day up to 6 weeks. During this period, you will not be able to log in to your account.

Self-Exclusion

Close your account for anywhere from 6 months to permanently. Once activated, it cannot be reversed before the set period ends.

            How to activate: Log in to your account → Settings → Responsible Gaming → select your preferred tools. For any issues, contact us at support@bdjeli.bet.
          

Steps to Set Your Limits

Using the responsible gaming tools on bdjeli is quick and simple. Just follow the steps below:

Log In to Your Account

Open the profile menu

Click your profile icon in the top right corner and select the "Settings" option.

Responsible Gaming tab

On the Settings page, find and click the "Responsible Gaming" tab.

Choose your preferred limit

Choose whichever you need — deposit limit, loss limit, session time, or self-exclusion — then enter the amount or duration.

Confirm

Enter the OTP sent to your registered mobile to confirm the change. Your limit will take effect immediately.

Minor protection

Anyone under 18 is strictly prohibited from using bdjeli. We follow a rigorous age verification process and are committed to protecting minors.

Date of birth is verified at the time of registration.
Age is verified through the KYC process using a national ID card or passport.
Any account identified as belonging to a minor is immediately closed and all deposited funds are returned.

Parents can use parental control software to manage their children's internet activity. If you suspect a minor is using an account, report it immediately to support@bdjeli.bet.

Check Yourself

Use the short questions below to get an initial sense of your gaming habits. This is not a medical assessment, but it's a useful tool for self-awareness.

1. Did you bet beyond your set budget last month?

2. Do you feel the urge to bet more to recover your losses?

3. Has gaming caused tension in your relationships with family or friends?

4. Have you tried to stop playing but couldn't?

Page navigation

What Is Responsible Gaming
Problem signs
Our Tools
Steps to set limits
Minor protection
Check Yourself

Healthy gaming tips

Set a Budget Beforehand
Play with a Timer
Never assume a win is guaranteed
Don't play while drunk or feeling low
Avoid Chasing Losses with Bigger Bets
Take regular breaks
Spend Time with Family

Understand your risk level

SafeModerateHigh Risk

Complete the self-assessment above to update this meter.

Reach out for help

18+

For adults only

Anyone under 18 is strictly prohibited from using bdjeli. Play responsibly.

Our Commitment

Why bdjeli Stands Apart in Responsible Gaming

We don't just follow the rules — we genuinely believe that responsible gaming is better for everyone.

Full Transparency

Every transaction, win, and loss on bdjeli is recorded in full in your account. You can check your spending history at any time — no hidden details, no surprises.

Easy limit controls

Set deposit, bet, and session limits in just a few clicks. Our straightforward interface ensures that using responsible gaming tools is never complicated.

24/7 Support Team

Whenever you need support, our experienced team is ready to help. For any questions or concerns related to responsible gaming, we're here for you.

Instant Account Lock

You can temporarily or permanently lock your account at any time. Once self-exclusion is activated, it cannot be reversed before the set period ends.

Smart alert system

If unusual changes are detected in your gaming patterns, bdjeli automatically sends you an alert. This smart system helps keep you informed and aware.

Family Protection

If a family member believes someone they know has a gaming problem, they can contact us directly — we'll provide support while maintaining full confidentiality.

Bdjeli Responsible Gaming — Keep the Fun, Know the Limits